1.Installation and Setup

2.Basic Operations and Feature Introduction

3.Common Issues and Solutions

4.Payment and Subscription

9.Others

Q1. Which smartphones are supported?

iPhones and iPads with the operating systems listed below are supported.
[Supported OS]
- iOS 16/17/18, iPadOS 16/17/18
Please note that the supported OS does not guarantee operation on all devices. Canon has confirmed operation on the following devices:
[Tested Devices]
- iPhone 13, iPhone 14, iPhone 15, iPad (9th)

Q1. What can be done with the paid plan?

Please click here to check the differences in features between the free plan and the paid plan.
[Click here]

Q2. I don't know how to switch between the front and rear cameras on my smartphone.

Please click here.
[Click here]

Q3. What should I do if I don't understand how to operate something?

Please click here.
[Guide (basic)]
[Guide (advanced)]

Q4. How many cameras can be connected?

You can connect up to three cameras.

Q5. Can I connect to a Canon camera?

The app will support Canon's digital camera connection in the future.

Q1. What could be the cause of the following issues?
- The video is distorted or the audio cuts out occasionally.
- The application force closes.
- Some features do not work properly.

The following may cause the issues:
- Ruuning multiple apps that increase the processing load.
- The device is overheating due to environmental temperature or processing load.
- The Wi-Fi environment is unstable.
- The device's performance is insufficient.
To improve this, please close other apps or use the device near the Wi-Fi router. Canon has confirmed operation on the following devices:
[Tested Devices]
- iPhone 13, iPhone 14, iPhone 15, iPad (9th)
*Please note that operation is not guaranteed on all tested devices.
*If you are willing to use paid features, please check if the desired features work fine on your device and in your enviloment during the one-month free trial period,

Q2. Please tell me which live streaming platforms are supported.

You can stream on YouTube and Facebook. Additionally, you can stream to platforms where the stream URL and key are provided by entering the URL through the "Enter Stream URL" button. When using this method, comments will not be displayed in this application.

Q3. I cannot connect to the streaming platform.

Please click here to check how to connect to the platforms. If you cannot connect, please check the following:
[YouTube/Facebook(Meta)]
[except for the above]
- Ensure that your account, password, and streaming URL are correct.
- Depending on the VPN settings of your antivirus software, you may not be able to connect to the streaming server. In that case, please turn off the VPN only during live streaming. For more details, please refer to the help section of your antivirus software.

Q4. I can't send video from my secondary smartphone to my main smartphone using a mobile router.

If you cannot connect smartphones via a mobile router, please disable the "Privacy Separator" function on the mobile router. For instructions on how to disable the Privacy Separator function, please refer to the user manual of each manufacturer.

Q5. The main smartphone and the sub-smartphone are not connecting properly.

If you cannot connect, please check the following:
- Ensure both the main smartphone and the sub-smartphone are connected to the same access point.
- Verify that the IP address entered in the sub-smartphone matches the IP address displayed on the main smartphone.
- Confirm that 'Local Network' is allowed for 'Live Switcher Mobile' in the 'Settings' app on your iPhone.
If the issue persists, try restarting your smartphone.

Q6. Unable to log in to YouTube.

To start live streaming, you need to enable live streaming in YouTube Studio.For more details, please refer to YouTube Help.

Q7. Unable to switch YouTube channel accounts for streaming.

[Please click here]

Q1. Please explain the payment structure.

The paid plan is a subscription-based monthly service. You can use the paid features immediately after purchasing the subscription. The first month is free after initial registration.

Q2. I accidentally registered for the paid plan. What should I do?

If you cancel at least 24 hours before the end of the one-month free trial period after initial registration, you will not be charged. For cancellation instructions, please refer to the FAQ "How can I cancel my subscription?"

Q3. Are there any precautions when using the paid plan?

Some features may not function properly depending on your device and environment. Therefore, if you wish to use the paid plan, please register for the paid plan and verify the app's features in your environment during the free trial period before continuing to use it. If you wish to stop using the service, please cancel at least 24 hours before the end of the free trial period.

Q4. How can I cancel my subscription?

Please click here.
[Click here]

Q1. What should I do if I have questions or issues not listed above?

Please click here.
[Click here]